Terms & Conditions — crs99

In these Terms & Conditions, the following terms carry the meanings set out below unless the context expressly requires otherwise:

Access to and use of the Platform is strictly subject to the following eligibility requirements, which you confirm you meet each time you access the Platform:

• You must be a resident of Indonesia and at least 21 years of age. Access by persons under 21 is strictly prohibited. The Company reserves the right to request documentary proof of age at any time and to suspend or close any Account where the age requirement cannot be verified.
• You must be acting on your own behalf as a private individual. Corporate entities, syndicates, and persons acting on behalf of third parties are not permitted to hold Accounts.
• You must not be a current employee, contractor, director, officer, or agent of crs99, nor an immediate family member of any such person.
• You must not be registered under a self-exclusion programme or have previously had an Account closed by the Company for breach of these Terms.
• You must have full legal capacity to enter into a binding agreement under the laws applicable to you. If you are subject to any legal disability that affects your capacity to contract, you must not use the Platform.
• You must not be accessing the Platform from a jurisdiction where doing so is illegal. It is your sole responsibility to ascertain whether your use of the Platform is lawful in your jurisdiction, and the Company accepts no liability for use of the Platform in contravention of applicable local law.

To access the full range of services offered by crs99, you must register a single Account by completing the registration process accurately and in full. The following conditions apply:

1. One Account Per Person: Each Member is permitted to hold exactly one Account. The operation of multiple Accounts — whether under the same or different personal details — constitutes a material breach of these Terms and will result in the immediate closure of all associated Accounts and forfeiture of any balances therein.
2. Accurate Information: You must provide your full legal name, date of birth, residential address in Indonesia, a valid email address, and a valid mobile telephone number at the time of registration. All information must be accurate, current, and complete. You undertake to keep this information updated.
3. KYC Verification: The Company may at any time request that you complete KYC verification by submitting a government-issued photo identification document (such as a KTP, SIM, or passport) and proof of residential address. Failure to complete KYC verification within the period specified by the Company may result in withdrawal restrictions or Account suspension.
4. Account Approval: Registration of an Account does not automatically confer Member status. The Company reserves the right to decline any registration application at its absolute discretion, without obligation to provide reasons.
5. No Transfer: Accounts are personal and non-transferable. You may not sell, assign, or otherwise transfer your Account or any rights therein to any third party.

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any two-factor authentication codes. The following obligations apply:

• You must select a strong, unique password for your crs99 Account and must not reuse credentials from other services.
• You must not disclose your login credentials to any other person under any circumstances, including to persons purporting to represent crs99 customer support. Company staff will never ask for your password.
• You must notify the Company immediately via the contact details set out in Clause 16 if you suspect unauthorised access to your Account, loss of your credentials, or any security breach affecting your Account.
• The Company will not be liable for any loss arising from unauthorised access to your Account where such access results from your failure to maintain adequate credential security.
• The Company reserves the right to lock your Account temporarily if unusual activity is detected, pending verification of the Account holder's identity.

All financial transactions on the Platform are conducted exclusively in Indonesian Rupiah (IDR / Rp). The following conditions govern deposits and withdrawals:

5.1 Deposits

• Deposits may be made via the payment methods currently supported by the Platform, including bank transfers to BCA, BRI, BNI, Mandiri, CIMB Niaga, and BSI, as well as e-wallet transfers via OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Minimum and maximum deposit amounts are displayed within the deposit interface and may vary by payment method. These limits are subject to change at the Company's discretion.
• Funds deposited to the Platform must originate from a payment account registered in the Member's own legal name. Third-party deposits are strictly prohibited and will result in immediate Account suspension and return of funds.
• Deposits are generally credited to the Account Balance within minutes. Processing delays attributable to the Member's bank or e-wallet provider are outside the Company's control.

5.2 Withdrawals

• Withdrawal requests may only be submitted to a bank account or e-wallet registered in the Member's own legal name and previously used for a deposit, or verified through the KYC process.
• The Company processes withdrawal requests promptly, subject to completion of any applicable wagering requirements and satisfactory KYC verification. Most withdrawals are processed within the timeframe displayed in the withdrawal interface during normal operating hours (WIB).
• The Company reserves the right to conduct additional verification checks before approving any withdrawal. During this process the withdrawal may be placed on hold without the Company being in breach of these Terms.
• Minimum and maximum withdrawal amounts apply and are displayed in the withdrawal interface. Members must maintain a Balance sufficient to meet the minimum withdrawal threshold before submitting a request.
• Withdrawal of Bonus Funds is not permitted until all applicable wagering requirements have been fully satisfied. Bonus Funds that remain subject to wagering requirements will be clearly identified in the Account Balance display.

crs99 offers a range of bonuses and promotional offers to eligible Members. All bonuses are subject to the following general conditions, in addition to any specific terms published alongside the individual promotion:

• Wagering Requirements: Bonus Funds are subject to wagering requirements that must be met before any portion of the bonus or associated winnings may be withdrawn. The applicable wagering multiplier is stated in the specific promotion terms.
• Eligibility: Bonuses are available only to Members who have completed KYC verification and whose Accounts are in good standing. The Company reserves the right to exclude any Member from any promotion at its absolute discretion.
• One Bonus at a Time: Unless the specific promotion terms expressly permit otherwise, only one bonus offer may be active in a Member's Account at any given time. Opting into a new promotion while a previous bonus remains active may result in forfeiture of the earlier bonus.
• Game Contributions: Not all games contribute equally toward the satisfaction of wagering requirements. Slot games typically contribute 100%; live casino, table games, and sportsbook wagers may contribute at a lower rate. Specific contribution rates are published in the promotion terms.
• Abuse and Exploitation: The Company operates a zero-tolerance policy toward bonus abuse, including but not limited to the use of low-risk or arbitrage betting strategies designed to extract bonus value without genuine recreational play. Where such activity is identified, the Company reserves the right to void the bonus, void associated winnings, and close the Account.
• Expiry: Bonuses and the wagering requirements associated with them expire within the timeframe stated in the specific promotion terms. Expired bonuses and unmet wagering requirements will be removed from the Account without compensation.
• Seasonal Promotions: crs99 may offer limited-time promotions coinciding with Indonesian public holidays, major sporting events, or seasonal occasions. These are subject to the same general bonus conditions and any additional specific terms published at the time of the promotion.

The following general rules apply to all wagers placed on crs99. Product-specific rules (e.g., sportsbook settlement rules, live casino table rules, togel draw procedures) are published separately within the relevant product section of the Platform and are incorporated into these Terms by reference.

• Acceptance of Bets: A wager is not accepted until you receive confirmation from the Platform. In the event of connectivity issues, it is your responsibility to verify whether a wager has been accepted before assuming it is live.
• Odds and Prices: All odds are displayed in the format selected by the Member and are subject to change up to the moment a wager is accepted. Once a wager is confirmed, the odds at which it was struck are fixed.
• Minimum and Maximum Stakes: Minimum and maximum stake limits apply per bet and per event. These limits are displayed within the betting interface and may vary by market, event, and Member account tier.
• Void Bets: The Company reserves the right to void any wager that was accepted in error, including wagers accepted due to a manifest pricing error, technical fault, or incomplete event information. Voided wagers are refunded to the Account Balance.
• In-Play Betting: In-play markets are subject to suspension at any time. The Company accepts no liability for wagers that could not be placed due to market suspension during live events.
• Mix Parlay: Mix parlay (accumulator) bets combine multiple selections; if any selection is voided the remaining selections stand. Full settlement rules are available in the sportsbook rules section.
• Results and Settlement: All results are settled in accordance with the official result published by the relevant governing body. In the event of a discrepancy, the Company's records shall prevail subject to manifest error.

The following activities are strictly prohibited on the Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate Account suspension, forfeiture of balances, and referral to relevant authorities:

• Using the Platform for any unlawful purpose, including money laundering, financing of illegal activities, or fraud.
• Providing false, inaccurate, or misleading information at registration, during KYC, or in any communication with the Company.
• Operating multiple Accounts or allowing another person to operate your Account.
• Using automated tools, bots, scripts, or software to access, interact with, or exploit the Platform or its services.
• Exploiting software bugs, errors, or vulnerabilities for financial gain. Any such gains will be voided and the Account closed.
• Colluding with other Members or third parties to obtain an unfair advantage in casino games, poker, or any other wagering product.
• Engaging in match-fixing, corrupt betting, or any form of manipulation of sporting events or game outcomes.
• Using a virtual private network (VPN), proxy, or anonymising service to circumvent geographic restrictions or disguise your true location.
• Accessing the Platform on behalf of, or for the benefit of, any third party, including accepting deposits from or making withdrawals on behalf of other individuals.

All content on the Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the property of crs99 or its content suppliers and is protected by applicable intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial recreational purposes. This licence does not permit you to:

• Reproduce, distribute, publicly display, or create derivative works from any Platform content without prior written consent from the Company.
• Use any crs99 trademark, logo, or brand element in any manner that suggests endorsement or affiliation without express written authorisation.
• Scrape, index, or systematically extract data from the Platform for any purpose.

The Company collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and available at crs99.asia/privacy-policy. By registering an Account, you consent to the collection and use of your personal data as described in the Privacy Policy.

Key data-handling principles include:

• Personal data is processed only for legitimate purposes related to Account management, KYC compliance, fraud prevention, customer support, and service improvement.
• Data is secured using 256-bit SSL encryption and stored on protected servers. The Company does not sell or rent Member data to third-party advertisers.
• Members have the right to request access to, correction of, or deletion of their personal data, subject to the Company's legal retention obligations.

crs99 is committed to promoting responsible gambling and provides a suite of tools designed to help Members maintain control over their gaming activity. Full details are available on our Responsible Gaming page.

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits from their Account settings. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Session Time Alerts: Members may configure automatic notifications that alert them when a continuous play session exceeds a defined duration.
• Cooling-Off Period: Members may request a temporary suspension of their Account for a period of between 24 hours and 6 weeks.
• Self-Exclusion: Members who believe their gambling is becoming problematic may request permanent self-exclusion. A self-excluded Account cannot be reopened.
• Underage Gambling Prevention: The Company employs age-verification procedures and encourages Members with minor children to use parental controls on shared devices.

To the fullest extent permitted by applicable law, the Company's liability to any Member arising out of or in connection with these Terms, the Platform, or any service provided hereunder is limited as follows:

• The Platform is provided on an "as is" and "as available" basis. The Company makes no warranty, express or implied, as to the accuracy, completeness, or fitness for purpose of any content or service on the Platform.
• The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of opportunity, arising from your use of or inability to use the Platform.
• The Company's aggregate liability to any Member in respect of any claim shall not exceed the total amount deposited by that Member in the 30-day period immediately preceding the event giving rise to the claim.
• The Company shall not be liable for any failure or delay in performance caused by a Force Majeure event. In such circumstances the Company will use reasonable endeavours to restore service as quickly as practicable and will communicate updates to affected Members.
• Nothing in these Terms limits the Company's liability for fraud, death, or personal injury caused by its own negligence, or for any other liability that cannot lawfully be excluded.

13.1 Termination by the Member: You may close your Account at any time by contacting customer support. Upon closure, any real-money Balance (net of applicable bonus restrictions) will be returned to you via your verified payment method, subject to completion of any outstanding KYC requirements.

13.2 Termination by the Company: The Company reserves the right to suspend or permanently close any Account at its discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or collusion.
• Receipt of a self-exclusion request.
• A decision by the Company to cease offering services in a particular market.

Where an Account is closed for cause (i.e., breach of these Terms), the Company reserves the right to withhold any Balance pending investigation and, where fraud or prohibited conduct is confirmed, to forfeit the Balance entirely.

The Company reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to Members via email or prominent on-Platform notice at least 7 days prior to taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. The "Effective Date" displayed at the top of this document reflects the date of the most recent revision. If you do not accept any amendment, you must close your Account before the amendment takes effect.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated and licensed to operate online gaming services.

By registering an Account, you acknowledge that online gambling is subject to legal restrictions in Indonesia and that you are solely responsible for ensuring your use of the Platform complies with the laws applicable in your jurisdiction. The Company makes no representation that the Platform or its services are lawful in any particular jurisdiction beyond those in which it holds applicable licences.

Any dispute that cannot be resolved through the Company's internal complaints procedure shall be referred to binding arbitration in accordance with the rules of the applicable arbitral institution in the Company's licensing jurisdiction. Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

If you have any questions, complaints, or requests relating to these Terms & Conditions, please contact the crs99 support team through the following channels. All contact details must be used as plain reference information only — do not initiate financial transactions through these channels.

• Email: [email protected]
• WhatsApp: +62 811 9876 5432
• Support Hours: 24/7 — Indonesian-speaking agents available during WIB business hours
• Live Chat: Available directly within the Platform after logging in to your crs99 Account

The Company aims to acknowledge all written complaints within 24 hours and to provide a substantive response within 5 business days. Where a complaint requires extended investigation, the Company will provide a progress update within 10 business days of receipt.